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Legal Info

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Warranty applies to all products in our shop. There are no special warranty coupons for the products - the warranty is confirmed by a purchase document (receipt or invoice).

For products with a short shelf life or a fixed warranty, warranty cover only for hidden manufacturing defects.

In the event of hidden factory defects, the unit will be repaired or replaced if repair is impossible or uneconomical. UAB Drema guarantees the supply of spare parts for at least five years from the end of the warranty period.

In order to exercise the rights granted by this guarantee, it is necessary to provide:
- proof of purchase of the device (invoice number or order number);
- indicate a defect or failure.

Warranty service can only be requested if defective components need to be replaced or repaired. Defects detected during the warranty period will be repaired at the free service center within 14 days from the date of receipt of the device, together with the specified documents.

UAB Drema is not liable if the device is used incorrectly, the warranty does not cover losses caused by the use or non-use of the device or its accessories.

UAB Drema is not liable for any damage to health caused by the use or non-use of the device or its accessories. The warranty does not cover damage to the device or any modification procedure.

The warranty does not apply if the user does not follow the instructions in the user manual.

THE WARRANTY DOES NOT APPLY
For normal wear and tear;
Mechanical damage caused by transportation, installation and / or misuse;
Damage caused by improper operating conditions (freezing, storage near a heat source, high humidity, damage caused by environmental conditions and / or sunlight);
Damage caused by external causes, force majeure, accidental incidents (fire, flood, dust, riots, theft, etc.).

Our addresses in Europe for returns and returns for warranty service Europe

DREMA UAB
PirkEU ID 30499
Welzower Str. 2
03048 Cottbus
Deutschland
Tel.Nr. +49 3555271253

Working hours:
Monday to Friday 10:00 to 13:00, 14:00 to 18:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Big Padlock, PirkEU ID 30499
Arrowe Brook Road
Upton, Wirral
Merseyside CH49 0AB
United Kingdom
Tel.Nr. +44 7498320203

Working hours:
Monday to Friday from 09:00 to 18:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Ranczer, PirkEU ID 30499
Ul. 4-go Sierpnia 4
16-411 Szypliszki
Polska
Tel.Nr. +48 514 570 714

Working hours:
Monday to Friday from 09:00 to 17:00
Saturday from 08:00 to 14:00
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
BuyEU ID 30499
350 chemin du Pré Neuf
38350 La Mure
Tel.Nr. +33 630884480

Working hours:
Monday to Friday from 09:00 to 18:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Portogruaro Interporto BuyEU ID 30499
Tangenziale Enrico Mattei, 14/d
30026 – Portogruaro (VE)
Tel. nr. +39 0421 276247

Working time:
Monday to Friday from 07:00 to 17:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Savanoriu pr. 175
50177 – Kaunas, Lithuania
Tel. nr. +370 655 05109

Working hours:
Monday to Friday from 09:00 to 18:00
Saturdays from 10:00 to 14:00
Closed on Sundays