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Legal Info

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Product that you do not like may be replaced (returned) only if no more than 14 days have passed since the sale of the item.

If the delivered product does not meet the quality requirements or the Buyer (consumer) does not like the shape, size, colour, model or completeness of the purchased product (except for the goods specified in legal acts, which the Buyer has no right to change (return), model or completeness), the Buyer must contact the seller.

Goods must be returned in the original packaging of the item, together with the shipping documents. Return must be accompanied by an original VAT invoice.

The Buyer is responsible for the appropriate assembly and packaging of the product that is being returned. If the product is not assembled and (or) packaged correctly, the Vendor does not accept the product that is being returned.

The return of the goods is not accepted if they were used and (or) were damaged and (or) have had their product appeal damaged (the changes of the product or the packaging which were necessary to inspect the product are not considered essential changes to the appeal of the product).

All money paid for the Product is refunded, excluding shipping costs.

Return or exchange of goods is regulated by:

Government Resolution
Dėl Lietuvos Respublikos Vyriausybės 2001 m. birželio 11 d. nutarimo Nr. 697 „Dėl Mažmeninės prekybos taisyklių patvirtinimo" pakeitimo
(2014-07-22 Nr. 738, TAR, 2014-07-28, dok. Nr. 10565, galioja nuo 2014-07-29)

Order of the Minister of Economy
Dėl Lietuvos Respublikos ūkio ministro 2001 m. birželio 29 d. įsakymo Nr. 217 „Dėl Daiktų grąžinimo ir keitimo taisyklių patvirtinimo" pripažinimo netekusiu galios
(2014-07-30 Nr. 4-514 TAR, 2014-07-30, dok. Nr. 10657, galioja nuo 2014-07-31)

Legislation

Lietuvos Respublikos civilinio kodekso pakeitimo ir papildymo įstatymas
(2013-12-19 Nr. XII-700, TAR, 2014-01-07, dok. Nr. 69, galioja nuo 2014-06-13)

Lietuvos Respublikos vartotojų teisių apsaugos įstatymo 2, 4, 5, 14, 15, 37, 40 straipsnių bei priedo pakeitimo ir papildymo ir 16 straipsnio pripažinimo netekusiu galios įstatymas
(2013-12-19 Nr. XII-701, TAR, 2014-01-03, dok. Nr. 15, galioja nuo 2014-06-13)



Our addresses in Europe for returns and returns for warranty service Europe

DREMA UAB
PirkEU ID 30499
Welzower Str. 2
03048 Cottbus
Deutschland
Tel.Nr. +49 3555271253

Working hours:
Monday to Friday 10:00 to 13:00, 14:00 to 18:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Big Padlock, PirkEU ID 30499
Arrowe Brook Road
Upton, Wirral
Merseyside CH49 0AB
United Kingdom
Tel.Nr. +44 7498320203

Working hours:
Monday to Friday from 09:00 to 18:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Ranczer, PirkEU ID 30499
Ul. 4-go Sierpnia 4
16-411 Szypliszki
Polska
Tel.Nr. +48 514 570 714

Working hours:
Monday to Friday from 09:00 to 17:00
Saturday from 08:00 to 14:00
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
BuyEU ID 30499
350 chemin du Pré Neuf
38350 La Mure
Tel.Nr. +33 630884480

Working hours:
Monday to Friday from 09:00 to 18:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Portogruaro Interporto BuyEU ID 30499
Tangenziale Enrico Mattei, 14/d
30026 – Portogruaro (VE)
Tel. nr. +39 0421 276247

Working time:
Monday to Friday from 07:00 to 17:00
Closed on Saturdays
Closed on Sundays

Attention! Remember to indicate the BuyEU ID 30499 that will be used to identify your shipment.
DREMA UAB
Savanoriu pr. 175
50177 – Kaunas, Lithuania
Tel. nr. +370 655 05109

Working hours:
Monday to Friday from 09:00 to 18:00
Saturdays from 10:00 to 14:00
Closed on Sundays